We Let Our Customers Do the Talking!
Read the best testimonial we’ve ever seen!
By my count there are now eleven different roofing contractors working in r Chase. I made a list of the first seven I encountered or saw. I then went to the Better Businesss Bureau and eliminated three immediately because of lawsuits, complaints or unresolved issues. I next checked reviews for complaints, resolutions of complaints, or general dissatisfaction. Two companies survived the review and had only complimentary reviews. Those two happened to be New Braunfels companies. I chose them to perform a roof inspection and prepare an estimate for repairs.
More importantly, I asked them questions about the procedures that they would use on roof removal and repair or replacement as well as the procedures for replacing the roof shingles with a metal roof, and costs for a green roof.
Both firms had experienced, knowledgeable representatives perform the site visits and answer my questions while also providing information that I had not considered or known about the process. After each person left, I felt I knew more than I had before they came.
Megan Smith performed the site visit for Feller Roofing. Megan is a true professional who can quickly identify damages and assess their importance. She fully understands the insurance procedures and can explain the insurance process and subsequent actions She and her company will take. Her company is Feller Roofing, whose owner is Ami Feller. Ami has an inspiring story. She started working as a roofer in summers to pay for her college around 1994 or 1995. She and her brother worked as roofers and eventually started a company. Subsequently, each started their own company. Against all odds, Ami not only succeeded as a woman in a craft field, she hired and trained other women to obtain all women roofing crews. The crews excelled and are praised by their customers. I highly recommend Feller Roofing. Contact Megan Smith, office phone is 830-629-7663 to start the process.
The other New Braunfels firm is Heartland Roofing and Construction, 189 River Chase Way, 830-964-5505. Chris Guinn, the President will probably perform the inspection. He is also a knowledgeable professional who can answer your questions with informed responses. Once again, this is also a highly recommended firm.
I can’t overemphasize the quality and reliability that these two companies represent. The BBB complaints and reviews on independent sites show many of their competitors to be sadly lacking in either integrity or competence.
I hope you have a little more time off now. You were doing way too much. It’s admirable, but had you doing two jobs which require two people. Take it easy.
If you have questions, give me a call.
Your New Braunfels neighbors who have called on Feller Roofing of New Braunfels have plenty to say about their great experience with us. No other roofing contractors can match our combination of personal service and quality materials. Read for yourself what your neighbors are saying.
Great communication from start to finish.
Edward - Canyon Lake, TX
I am out of state and require good communication on a repair in Texas. As of this review everything has been very good.
Great Customer Service and Value
Cindy - New Braunfels, TX
We were very happy with the quick efficient job. The employees are all very easy to work with and strive to give excellent customer service.
Knowledgeable employees, fair prices, great work!
Leah A. - Schertz, TX
Feller Roofing of NB did an awesome job on our troublesome, very old roof! Everyone I worked with was polite, attentive, and went above and beyond so that my fiance and I could understand exactly what we were purchasing. We're first time home-buyers, and Feller was outstanding at helping us suss out what type of materials were needed for our 1960's, flat-sloped home. Both ladies we met in the the office were amazing, but I spoke to Carol most often, and she was incredibly helpful- always on top of callbacks and questions. Renae was fantastic at her job, and helped my fiance and I from inspection to completion. Adrian E. was our project manager, and he/the team that tore off and replaced our roof were honestly a joy to work with. Super friendly, and the process was way more painless than I expected. We ran into an overnight rainstorm before the shingles were even finished, and there was absolutely no leakage whatsoever. SUCH a peace of mind in an older house. I would honestly recommend Feller to anyone I know in need of roof work. On top of my wonderful experience, their prices were extremely fair, and market competitive. Thanks again, Feller!
did what they said they would
Les - New Braunfels, TX
Great service from start to finish.
AMcInnis - San Antonio, TX
Very professional, FAST!
Jeanette - New Braunfels, TX
The workers were fast! They were done taking the old roof by noon and the new one by that evening!
looking for real roofer you can trust?
Jim - New Braunfels, TX
Just had the greatest experience in having roof work done on different homes we have owned in New Braunfels,Texas over the last 45 years. Feller Roofing was honest, provided a free estimate, showed up on time, did the work, sent a manager to inspect after repairs...this is a family owned business not a scam fly by night operation..
Balding - New Braunfels, TX
Roger - Schertz, TX
Susan and Kevin Rock
Susan - New Braunfels, TX
Service was great
Robin - New Braunfels, TX
It has been a pleasure working with Ami and her team. I personally found them all to professional and very willing to help, right down to the successful completion of a warranty claim. They did very high quality work backed up by amazing service. I would highly recommend Feller Roofing.
Timely / Professional / Great Follow-Up
Eddy - New Braunfels, TX
very good service, excellent warranty and quality work
Pat - New Braunfels, TX
I am so pleased with my new roof that was installed over 1 and 1/2 days with 4 very professional employees. The site all around with cleaned up spotless as if they had not been here. The warranty has provided with great peace of mind. Patricia
Amy - New Braunfels, TX
Every person I worked with on getting the job done was courteous, knowledgeable, and efficient.
Tony - Seguin, TX
Very easy to work with and prompt, did a great job explaining everything and answering questions
Jeanne - Cibolo, TX
Attention to detail
Paul - Canyon Lake, TX
I appreciated the high standard of materials and practices that will make this roof last. We received several follow-up visits and calls to make sure all our concerns were taken care of and all the work was completed to a high standard, at no extra cost. It is nice to see it done right.
So happy I chose Feller Roofing!
Jeanette - Canyon Lake, TX
Megan was assigned to our project. It wasn't exactly easy since it was handled totally over the phone, but she was great to work with. She provided me with all the information I needed to make it as easy as possible for me to make decisions. If she missed my call, she would promptly return my call. I relied on Megan's experience and asked her opinion on the color of shingles that would look best. I chose the color she suggested and it looks great. I put my trust in Feller Roofing and they did not let me down. If you are trying to decide who to use for your roofing needs, I highly recommend Feller Roofing. You won't be disappointed.
309 SDR Las Hadas
Carl - Seguin, TX
Very professional workmanship with attention to details.
Above and beyond!
Tammy - New Braunfels, TX
Every aspect of my roofing project has been handled by experts. Ami, Scott, Carol, and Sarah were always helpful, responsive and professional. Scott went above and beyond to remedy a fascia/paint issue. Alex and the roofing crew were focused, efficient and thorough. Feller Roofing provides top notch customer service! Waiting on gutters now and my job will be 100% complete. I'm extremely pleased so far.
Wadren - New Braunfels, TX
Great service and great work
Issues early on but eventually got it right
Matthew - New Braunfels, TX
The customer service was pretty good. Had some issues with a contractor who didn’t complete the job all the way, but Scott was able to take care of it and get it done and looking right pretty quick
Steve - Spring Branch, TX
I would highly recommend Feller Roofing. They worked with our schedule, did all the work as agreed with out any short cuts and addressed the two issues we found quickly and to our satisfaction.
Great service and Great Price
Ronnie - New Braunfels, TX
You were $2000. less than your compitition
Parma - New Braunfels, TX
Their crew worked efficiently but with great attention to detail. Our new roof is beautiful, more energy-efficient, and rugged enough to withstand the elements. Amazing personal service throughout the whole process!
Dacia - Seguin, TX
A really professional roofing company. Super easy to work with!
they did what they said they would do and completed it faster than i thought they would
Rick - New Braunfels, TX
I would definitely recommend them. Roof looks great and they were easy to work with. Clean up was complete and thorough
Dustin - Schertz, TX
Excellent service and work
Rick - New Braunfels, TX
Feller Roofing of NB did a great job from start to finish. Megan was a great help, the guys did an excellent job on the roof and Scott followed up making sure everything was as promised.
Great Product and Selection
James - Schertz, TX
The workmanship and quality of product was impressive. 100% satisfied with roof and final product. Only concern would be communication among the staff and between the staff and customer. We had understandable logistical delays, but maybe take the time to convey the status to all affected to make sure everyone (i.e., key players and customer) is on board and kept up to date throughout the process.
Beyond Outstanding Service Could not be More Satisfied
Chris - Converse, TX
I have had 9 roof replacements on houses that I have owned over the past 30 years, this company, and Scott Smith in particular, far exceeded my expectations. They earned my business I give them 5 STARS!
Darius - Seguin, TX
Very friendly and professional. Work was completed as promised and I’m very happy with the work done.
Carol - Wimberley, TX
Very positive experience. Scott was informative, courteous, and great to work with. The workmen left my home and grounds in better condition than they found them.
Excellent work and service. Finished ahead of schedule
Ace - New Braunfels, TX
Sherry - Canyon Lake, TX
Appointments were easy to schedule and contact made to confirm appointment or if need to reschedule appointment contact was made with explanation to arrive or reschedule. From the owner of the business, office manager of the business, repair/replacement worker, supervisor--very professional, cooperative, explanation of what needed to be taken care of, cleans everything up, then checks out the repair that was taken care of in a timely manner. This business truly took care of my need and concern on the issues of the roof. Recommend this business if you have a neeed for roof attention/replacement. Thank you FELLER ROOFING!!!
Jose - New Braunfels, TX
Great customer service Scott was awesome and did a great job of explaining and being helpful and patient with our claim
Brad - Marion, TX
Very professional in handling our insurance claim and battling with the insurance company to get our roof replaced in full after the storm damaged it. Great people and a great company.
Great people to work with!
Lindy - New Braunfels, TX
Feller Roofing employees are friendly and professional. Customer satisfaction is very important to them. The materials they use, and their workmanship are high quality. I highly recommend Feller Roofing. I love my new roof.
Doyle - New Braunfels, TX
Ami made the whole process simple.
Best Roofers in Town
Ron - Schertz, TX
We’ve used Fellar Roofing over the years for several rental properties and our own personal residence. They are always on time and professional. There is never any doubt about their integrity or quality of work. They will remain our go to roofing company for years to come.
Brad - Marion, TX
Great work on every aspect of what they did. Complete new roof in less than 48 hours.
Great Service, Great Compay
Andrew - New Braunfels, TX
First Rate. Easy to work with
Fast and professional
Kathy - New Braunfels, TX
Easy to work with, quick work, looks great
Tim - San Marcos, TX
Quality of work was good, but costumer service was poor
Paula - New Braunfels, TX
AJ (foreman) communicated well with us. He explained the process and saw it through. The issue came from the office. Saying items would be delivered and they weren't. I had to initiate all calls. There were no return emails/phone calls by the initial person that set up the project. No calls to state project had to be rescheduled due to weather; and then a crew showed up to finish the project without being scheduled. . They did at the end bend over backward to fix the issues, but would I recommend them I would have to say no. The customer should not have to initiate calls to follow up on completion of project. Rating the service is difficult due to craftsmanship being good, but the lack of communication and customer service would have to give the company a failing grade
Alan - New Braunfels, TX
Great follow up and attention to detail!
personal and yet professional
Ernest - New Braunfels, TX
I would recommend Feller to anyone with roofing problems
Wid - Cibolo, TX
First class job. Crew was courteous and left the job site very clean. The QA follow-up by Angel completed the job. We would recommend Feller to everyone.
Randall - Canyon Lake, TX
Feller roofing has done and excellent job. Quick and very professional. Roofing crew was very considerate and cleaned up very well after the job. There field superintendent came by after the job and check the quality. From the owner to everyone that works there that I had interaction with are courteous and very professional.
Mike - San Marcos, TX
Absolutely fantastic!! Rain was an issue, but they all worked hard and got it done. AJ did a great job of explaining everything
I’m not so good at posting stuff on the social media platforms, but I did want to reach out to you and tell you how pleased I am with my repair by Feller Roofing. Amy has done an outstanding job surrounding herself with excellent people, and she has developed an outstanding product. Everything from my initial call, to the finished product was so very easy for me. Heath, Adrian, Carol, Francisco, yourself, and the roofing crew did amazing jobs!! The roofing crew was very professional and personable, and very respectful of my property, and did a great job of cleaning up the site. Thanks again!!
Big shout out to Feller Roofing! Heath came out to check my roof twice now and both times he was phenomenal. Awesome customer service and very knowledgeable about the issue. This company has a 5 star rating and now I know why. I highly recommend this company. Thank y’all so much!!!
Thank you so much for the invoice and all your help itemizing for my seller.
As shared, with Corey and Carol earlier today, you are my go to for roofs and love to refer you to all my friends and clients and work connections here in our area. You are all amazing both in your professionalism, quality of work, and how much you care and give back to my clients, as well as our community. Please add me to Ami’s list for girl scout cookies and would like to donate them to the troops overseas.
Have a blessed and amazing week!
Your company provides excellent customer service. I am very impressed how you kept me informed every day on the status of the repairs. AWESOME!
Just got your Christmas card and what a lovely surprise. I think of you often– especially when it rains, and all the effort you put forth in my behalf– and the hug you gave me when I needed one the most. And of course the wreath you made– it is the only decoration I’ve put up this Christmas. Congrats on your new life– you really deserve the best in life. You’ll always be my Christmas angel. Ho! Ho! Ho-ly Ho-liday Season to you and Family.
“Good people like yourself and the Feller organization make doing business very simple. Have an amazing New Year!!!”
Appreciate the quality and professional service provided both onsite and in the office!
Thank you for your help with our roof project. When we had concerns & issues, you made it right. We appreciate your honesty & integrity.
I cannot say enough about the job your crew did. They exceeded my expectations in every way. This includes; attention to detail, job site cleanliness and work ethic. They worked in the rain and snow and did not cut corners while doing so. They were incredible. I am happy to provide a reference at any time.
I just want to thank Feller roofing for an awesome job on our roof. I will highly recommend Feller roofing to all my friends and family.